onboarding

Creating a Culture of Welcome Through Better Onboarding

Creating a Culture of Welcome Through Better Onboarding

Onboarding has to be more than a checklist. Here’s how to create an onboarding program that balances logistical efficiency with emotional intelligence and builds an environment where employees feel seen, heard, and empowered from the start.

What Is Client Experience? (and Why It’s Important for Service Businesses)

What Is Client Experience? (and Why It’s Important for Service Businesses)

Providing an amazing client experience is the key to setting yourself apart in your industry and getting booked out with your ideal clients. Continue reading to learn what client experience is and why it’s so important for service-based businesses.

8 Must-Have Details to Include in Your Client Welcome Packet

8 Must-Have Details to Include in Your Client Welcome Packet

Did you know that it’s entirely possible to set boundaries, manage client expectations, and avoid frustration whenever you onboard new clients? Continue reading to find out 8 details to include in your Client Welcome Packet.